![]() If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while acting as a signed preparer for your return, we'll pay you the penalty and interest. If you get a larger refund or smaller tax due from another tax preparer, we'll refund the applicable TurboTax Live Full Service federal and/or state purchase price paid. Your expert will only sign and file your return if they believe it's 100% correct and you are getting your best outcome possible. Our TurboTax Live Full Service Guarantee means your tax expert will find every dollar you deserve.Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product. Satisfaction Guaranteed: You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return.If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax Live Business or TurboTax Live Full Service Business federal and/or state purchase price paid. We will not represent you before the IRS or state tax authority or provide legal advice. If you receive an audit letter from the IRS or State Department of Revenue on your 2022 TurboTax business return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited business returns filed with TurboTax for the current 2022 tax year. TurboTax Audit Support Guarantee – Business Returns.You are responsible for paying any additional tax liability you may owe. If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. 100% Accurate Calculations Guarantee – Business Returns.(TurboTax Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. ![]() ![]() Audit Support Guarantee – Individual Returns: If you receive an audit letter from the IRS or State Department of Revenue based on your 2022 TurboTax individual tax return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited individual returns filed with TurboTax for the current 2022 tax year and, for individual, non-business returns, for the past two tax years (2021, 2020).(TurboTax Online Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back – Individual Returns: If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state purchase price paid.This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. 100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.If you mean "online" service then that ended for 2018 on and is presently getting ready for the 2019 tax year which will start sometime in December. The ONLY "service" you can presently use, is the software program installed on your own computer (that you can use anytime you want just like any other application), but that is hardly a "service". (What software company that sells do-it-youself software provides 24X7 support - that costs money and the price of the product would have to be high enough to support that - not practicable or realistic.)Īnd what does "Don't allow people to use your service 24/7." even mean. To talk directly with a TurboTax employee, use the link above to set up a phone call with customer support. This is a user-to-user help forum of other TurboTax users. Smarten up.įYI: This is not "your" company. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. Is NOT complimentary to your company, one bit.
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